Symptom: A new inquiry gets discussed, but no one owns the next fit-screen step or close-the-loop message.
First fix to test: Define a generic fit-screen status, next action, owner, and response template for one inquiry type.
Symptom: Missing client documents are tracked across email threads, portals, spreadsheets, and staff memory.
First fix to test: Create one packet-status view with missing item, blocker, next reminder date, and accountable owner.
Symptom: Deadline awareness depends on manual checks instead of a visible next-action queue.
First fix to test: Add a deadline review list with stage, owner, next action, and weekly exception check.